Return Policy
Due to the perishable nature of fresh flowers, we do not accept returns or offer refunds for change of mind once your order is within 48 hours of the scheduled delivery date.
Refunds may be issued if you cancel your order more than 48 hours before delivery. After this point, flowers and materials have already been sourced and prepared specifically for your bouquet.
❋ Change of mindIf you need to change or cancel your order, please contact our customer service team as soon as possible. Orders can be changed or cancelled for free up to 48 hours before the delivery or pick-up time
❋ Customer supportIf you are not satisfied with your bouquet for any reason, please reach out to info@bloomstory.au so we can help resolve the issue promptly and with care.